GENERAL TERMS AND CONDITIONS

Article I – Introductory Provisions

The business company Zenith Way, s.r.o., Company ID: 56966954, with registered office at Vychodna 26, Trencin 91108, Slovakia (hereinafter referred to as “seller” or “provider”) is the operator of the Aurora Mentor service available through the website www.auroramentor.com.

These general terms and conditions govern the rights and obligations of the contracting parties arising from the contractual relationship concluded between the provider and the user (hereinafter referred to as “user” or “buyer”).

The provider operates services in accordance with the provisions of Act No. 40/1964 Coll. Civil Code as amended, Act No. 102/2014 Coll. on consumer protection in the sale of goods or provision of services under a distance contract, Act No. 22/2004 Coll. on electronic commerce and GDPR Regulation (EU 2016/679) and Act No. 18/2018 Coll. on personal data protection.

Article II – Service Description

Aurora Mentor is an AI-powered mentor and coach. It can communicate via chat, analyze information, and provide mentoring support. Aurora Mentor is not a licensed therapist, healthcare professional, or certified coach. The information it provides is for general purposes only.

The user acknowledges that the Aurora Mentor service is supported by artificial intelligence technology and its responses may be inaccurate or inappropriate. When acting on any information provided, it is necessary to use your own judgment.

Article III – Order and Access to Service

1. The service is available worldwide to anyone with legal capacity to enter into contracts. If you are under 16 years of age, you must obtain permission from a parent or legal guardian.

2. Using the service requires an account in the Telegram application. The user is responsible for securing their login credentials and for all activities performed under their account.

3. The buyer orders selected products through an electronic form on the website. By submitting the order, it becomes binding and a contractual relationship is established.

4. When ordering the service, the buyer automatically agrees to the commencement of the service provision. By placing an order, the buyer confirms that they have familiarized themselves with these terms and conditions and agree with them.

Article IV – Price and Payment Terms

1. The final price of the product depends on the quantity and type of message package ordered. The final price will be displayed in the order summary within the order form.

2. Basic use of the service may be free; premium features or usage packages are subject to fees listed on the website or in the application.

3. All payments are processed securely through third-party payment processors (Stripe). The provider does not store the user’s complete payment card details.

4. After the payment is credited to the seller’s account, an invoice will be issued, which serves as proof of service purchase.

5. If the subscription renews automatically, the user can cancel it at any time in Telegram by entering the text command: /stop Access remains active until the end of the paid period.

6. The provider adheres to refund policies displayed at checkout or required by law;

Online stratég AI, [24. 7. 2025 15:07]
if needed, contact info@auroramentor.com.

Article V – Delivery and Activation of Service

The seller will activate the service or send the buyer access credentials in electronic form immediately after the purchase price is credited to the seller’s account.

Article VI – Acceptable Use

1. The user agrees not to use Aurora Mentor to violate laws, harm others, transmit malware, infringe intellectual property, or generate prohibited content (hate speech, harassment, sexual content, etc.).

2. The provider reserves the right to suspend the service in case of misuse without prior notice.

Article VII – Intellectual Property

1. The service and all original content, features, and functionality are the exclusive property of the provider and its licensors, protected by Slovak and international intellectual property law.

2. Products that can be purchased through the e-shop are subject to copyright, and it is therefore prohibited to distribute or provide them to third parties without written consent of the author.

3. By using the service, the user does not acquire any ownership rights to the content or functionality of the service.

Article VIII – Complaint Conditions and Withdrawal from Contract

1. The seller is responsible for product defects according to the provisions of § 622 and § 623 of the Civil Code.

2. The buyer can file a complaint about the service if it is not functional or if it was not activated within the specified period, by sending an email to info@auroramentor.com.

3. The seller is obliged to resolve the complaint in writing within 30 days from its receipt.

4. The buyer is entitled to withdraw from the contract without stating a reason within 14 days of its conclusion. However, in the case of digital services such as Aurora Mentor, this right expires when the user starts actively using the service, thereby expressing consent to the immediate provision of the service before the expiry of the statutory withdrawal period.

5. In accordance with the provision of § 7, para. 6, letter a) of Act No. 102/2014 Coll., the buyer acknowledges that by ordering the service, they have expressed consent to the commencement of its provision and loses the right to withdraw from the contract after the complete provision of the service.

Article IX – Personal Data Protection

1. The provider processes users’ personal data in accordance with the GDPR regulation and relevant legal regulations on personal data protection.

2. The provider processes personal data provided through the website for the purpose of providing the service, issuing invoices, and communication in the scope of: name, surname, telephone number, email address, bank details, address.

3. Conversations between the user and the Aurora Mentor service are encrypted and private. The provider does not have access to the content of conversations.

4. By providing personal data, the user declares that this data relates exclusively to their person and is correct. The provider is not responsible for damages caused by providing terms or if required by law.

2. The user can stop using the service at any time by sending the command /stop in the Telegram chat of the AURORA mentor AI application.

Article XII – Alternative Dispute Resolution

1. The provider is interested in resolving disputes with the user primarily through out-of-court settlement. In case of dissatisfaction, the user can contact the provider via email at info@auroramentor.com.

2. The user has the right to submit a proposal to initiate alternative dispute resolution in accordance with Act No. 391/2015 Coll. on alternative resolution of consumer disputes, if the provider

These terms are governed by Slovak law. The courts of the Slovak Republic have exclusive jurisdiction, with the exception of mandatory consumer protection rules.

Article XIII – Final Provisions

1. The supervisory and control authority is the Slovak Trade Inspection.

2. If you have any questions, contact info@auroramentor.com.

3. These general terms and conditions become effective on May 30, 2025. The provider reserves the right to change the general terms and conditions without prior notice.

Thank you for using Aurora Mentor!